PASàPAS Helps FTI, a Leading Travel Company, Roll Out SAP in Just 8 Weeks

We needed a partner that was a good fit for our organisation; PASàPAS quickly showed us they really knew what they were doing and were as driven by customer satisfaction as us.”

Customer

Innovabee is a leading SAP Gold Partner, headquartered in Stuttgart, Germany, with over 25 years ERP experience and an impressive client list to match. Innovabee has experienced significant growth within the SAP market over recent years, which is testament to their unfaltering focus on quality of service and on-going investment in the skill of their consultants. Relationships are of paramount importance to them and they are proud of their long standing customer relationships and average 10+ year employee tenure.

Business Challenge

As demand grows for SAP solutions, Innovabee has recognised the value of partnerships for certain aspects of project delivery and support. This is especially true of global implementations where strong local language capabilities are required, as well as sound understanding of native legal requirements. By smart partnering, Innovabee has been able to meet the most complex requirements of some of Europe’s largest brands.

When Innovabee secured the global SAP roll-out for German travel company FTI, Florian Häußler, Head of Consulting at Innovabee, faced the challenge of finding partners in 21 countries across the globe. As an added complexity, FTI had recently acquired UK-based YouTravel.com which required fast on-boarding with common systems and processes.

Häußler knew that success depended on the chosen partner sharing the same business principles and commitment to quality. Plus, given the complexities of the project, they must also bring strong technical and consulting skills, a sense of immediacy and a positive ‘can-do’ approach.

PASàPAS Solution

From a shortlist of the UK’s leading SAP partners, PASàPAS was selected to deliver the UK roll-out and provide subsequent on-going system support.

Häußler comments “With projects like this you need structure but don’t have the time to delay getting started. What I really appreciated with PASàPAS was that they could help us build the big picture plan but then say ‘Right, let’s get started!”"

Adopting an agile ‘Analyse-Suggest-Define-Implement’ model, PASàPAS has supported Innovabee with a range of services to successfully deliver the project:

  • SAP Template Localisation - reviewing and evaluating the SAP template, providing advice on UK requirements, adapting the template solution and deploying in the UK customer organisation
  • Data migration – analysing historic customer data structure and effectively migrating from the legacy system into the new SAP solution to defined taxonomies
  • Training – providing vital hands-on user training and supporting manuals to ensure employees were operational on the SAP system and with FTI’s working processes
  • Post ‘Go Live’ support – proactive and reactive guidance to optimise system usage and support users in maximising their productivity

Results

PASàPAS has implemented the new SAP system in just 8 weeks from instruction to going live. Furthermore, PASàPAS has helped Innovabee address all local legal requirements, overcome unexpected technical system challenges, and still meet every critical milestone within budget.
Plus, Innovabee has seen significant additional benefit from PASàPAS’ skill and enthusiasm, outside of the core project requirements.
Häußler enthuses “PASàPAS proactively offered to create additional user manuals which was a real advantage. We’ve also seen significant benefit from their guidance on asset management which has helped us considerably in other areas.”

Why PASàPAS?

“PASàPAS are flexible, agile and very hands-on. They have exceptional levels of SAP expertise and faced with a challenge will simply say “Ok it may not be easy but let’s do it …” They are always fair and make sure we keep some fun in the project!

Häußler initially instructed PASàPAS because he recognised they had the same focus on customer satisfaction and quality. However, PASàPAS also demonstrated:

  • Strong SAP expertise
  • High quality services
  • Ability to see the big picture
  • Quick, practical delivery
  • Focus on success at every stage

Häußler concludes “They have really shown that they not only think about the areas they are directly responsible for; they genuinely feel responsible for the project as a whole. We have had a very positive experience.